You read the slogans that companies brandish as part of their marketing campaigns on promotional materials and letterheads. On October 5, with the system back in full operation I reflected on the message across one of the Motorola vehicles at their basecamp “helping people be their best in the moments that matter most”. The MSC, MERT, and EMCI Wireless in coordination with the County and State ESF2 resources helped Lee County radio system operations when it mattered most. It wasn’t just a slogan. It wasn’t by chance. I witnessed a fulfilled commitment. Motorola’s approach to public safety communications from system management, system restoration and subscriber support was second to none.
Technical Services Manager
Lee County Florida Public Safety
Chas Elliot (EMCI Wireless President) and team at Lee County's Motorola Solutions Public Safety system shelter
In October of 2020, we were less than three months away from hosting Super Bowl 55 and our on-site communications needed a serious upgrade. We had been borrowing radios from a local law enforcement agency during events and were experiencing several issues that we knew would not be tolerable under the extreme demands of the Super Bowl. So, after considering several providers, we selected EMCI Wireless to partner with to provide the sophisticated solution our problems required. We selected EMCI because of their technical capabilities, their track record of successful installations and their strong relationship with Motorola Solutions.
We collaborated with EMCI Wireless and Motorola to design a system that would provide 12 trunked talk paths using 6 digital repeaters that were placed to maximize coverage throughout Raymond James Stadium. This system allowed us to divide 300 portable radios into 16 different talk groups, allowing multiple departments to talk amongst themselves simultaneously. We also included a feature that allows us to establish an “all call” should the need arise to communicate instantly with all 300 users, no matter which talk group they are on.
We were under a very tight timeline which meant EMCI would have to secure both the end user and infrastructure equipment, apply for and obtain the required FCC licenses, as well as stage, program, install and optimize the system with enough time left to train the users all before the Super Bowl. They met our deadlines, and we were using the new system to coordinate all the personnel and functions required to host the greatest sports event in the world. To ensure things went smoothly, EMCI went the extra distance by providing two on-site engineers to handle any technical issues that may arise during the event. Our relationship with EMCI and Motorola continues as we look to them to help us maintain the system and make additional enhancements as our needs grow.
Security & Parking Manager
Tampa Sports Authority
We simply needed to upgrade some of our older radios and needed more for other departments. EMCI came through for us. So glad we did not have to order online or from an out of state vendor. Great service! Chris Yates has been amazing to work with keeping us up with everything from inception to delivery. He's a real asset to your company. Remember people buy from people and not from companies!
Chief Pastoral Officer
Family Worship Center Lakeland
Large operation including Linked Capacity Plus system, XPR 3000, XPR7000, MOTOTRBO R7 portable radios and SL3500e portable radios - "Trip always is very accommodating"
BayCare Health System
I have utilized your services for several years and I have always had a pleasant experience.
Vero Beach Museum of Art
APX8000, APX8500, APX4000 Maintenance and repair - "Services were completed ahead of schedule. The entire EMCI Wireless team was efficient throughout the entire process. Will most likely use EMCI Wireless in the future for other radio PMs. Service was excellent."
Homestead Police Department
XPR 3500, FCC Licensing, accessories - "Josh has been very helpful through the purchasing process, install/set-up as well as making sure we have the proper licensing necessary for our radios. He is quick to respond to emails or calls. The professional service and communication of EMCI Wireless is great."
Director of Safety and Security
The School Board of Highlands County
Luke returns calls promptly, always has a solution or finds one. Outstanding customer service by EMCI's rep, Luke Tucker.
Chief of Security and National Training
Indian River State College - Security
New XPR 5000 Series radios - "Haven't had any issues at this point!"
Carroll Engineering Company